Job Posting: Front Desk & Operations Assistant Wanted

Front Desk & Operations Assistant (Full-Time Temporary Contract 9 months)

DCU Language Services is seeking to employ a front desk assistant for its busy campus-based

language school.

The position involves 2 main areas of responsibility:

1) Customer Service

2) Administrative Duties

We are looking for individuals with a very strong work ethic who relish and actively seek out new

challenges. We are interested in highly-disciplined professionals who can work effectively,

enthusiastically and productively in a team-work environment and who will readily set goals for

themselves to meet the targets set by the Company.

DUTIES:

The main duties involved in this role include:

• Answering student and client queries.

• Booking of university classrooms / event venues.

• Updating student and company records (attendance & reports).

• Providing and collating documentation e.g. evaluation and feedback forms.

• Liaising with management, teaching and business development colleagues as required.

• Preparation of material, information & reports for clients.

• Assisting with arrival arrangements for individual students and groups.

• Secretarial work including word processing, spread-sheets, filing, making & receiving calls.

• Maintaining stock of stationery and office supplies.

• Liaising with university support services (Cleaning, Maintenance, Security)

 Handling cash.

• Other administrative duties that may be required from time to time.

EXPERIENCE & SKILLS:

We are seeking staff who have:

• Excellent communication, interpersonal and organisational skills.

• Excellent administration and secretarial skills.

• High standards of customer service.

• A positive attitude to team-work and collaborative projects.

• Written and oral fluency in English (Fluency in another language an advantage).

• Experience of working in a busy service environment (EFL experience an advantage).

• Competence in Microsoft Word & Excel (experience in using business-management software

e.g. ‘Class’ or other business management system an advantage).

• An ability to multitask during busy periods.

• A qualification at third level (desirable not essential).

OTHER:

We are seeking staff who will:

• Participate constructively and positively in the operation and development of the business

and the services it provides.

• Actively demonstrate a high level of commitment to the Company Mission and Principles of

Operation and act as an ambassador for the business.

• Conduct professional interactions in line with DCU LS corporate standards.

• Behave in a courteous manner at all times in dealing with students, co-workers, clients,

support staff and management.

Contract: 9-month (3-month probationary period), renewable, full-time post

Salary: € 24,455 p.a.

Application closing Date: Friday 28

th April 2017

Start Date: Immediate

Application Procedure:

Please apply by email to: Ruth McNamara– School Operations Manager at ruth.mcnamara@dcu.ie

quoting Front Desk Assistant in the subject.

All applications must include:

 Cover letter outlining suitability for the role

 CV with current postal address, daytime contact number & email address

 Details of 2 referees known to the applicant in a professional EFL capacity, including their name,

position held, email address and work contact number

 Scans of original relevant academic qualifications

Dublin City University Language Services is an equal opportunities employer and a member of

MEI-RELSA and QQI-ACELS.

Please note: Incomplete applications or applications from individuals without the minimum

qualifications and relevant experience will not receive a reply.